Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@pumpkin-bear.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@pumpkin-bear.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@pumpkin-bear.com.
Thank you for choosing our products and services. We value your satisfaction and strive to provide you with the best possible experience. In the event that you are not completely satisfied with your purchase, we have developed the following refund policy to ensure a fair and consistent approach to handling refund requests.
Eligibility for Refunds:
1.1. Products/Services: Our refund policy applies to all products and services offered by our company unless otherwise stated.
1.2. Timeframe: Refunds are eligible within 7 days from the date of purchase. After this period, unfortunately, we cannot offer a refund.
Refund Process:
2.1. Contact Customer Support: To initiate a refund request, please contact our customer support team either by email or phone and provide your order details, including the date of purchase and relevant information about the product/service.
2.2. Explanation of Dissatisfaction: We kindly request you to provide a clear explanation of why you are requesting a refund. Your feedback will help us improve our products/services in the future.
2.3. Assessment: Our customer support team will review your request and assess its eligibility based on the criteria mentioned in this policy.
2.4. Notification: We will notify you of the approval or rejection of your refund request via email or phone. If approved, we will provide further instructions on how to proceed with the refund.
Approved Refunds:
3.1. Refund Methods: Approved refunds will be processed using the same method of payment used during the original transaction. If this is not possible, we will discuss alternative arrangements with you.
3.2. Timeframe: The refund process may take 14 days to complete, depending on your payment provider's policies. We will make every effort to process your refund as quickly as possible.
Non-Eligible Refunds:
4.1. Change of Mind: We cannot offer refunds for purchases based on a change of mind or if you no longer want or need the product/service.
4.2. Downloadable/Digital Products: Due to the nature of downloadable/digital products, we generally do not offer refunds unless the product is faulty or does not meet its advertised description.
4.3. Services Already Rendered: Refunds cannot be provided for services that have already been rendered, unless there is a clear failure on our part to meet the agreed-upon service standards.
Exceptional Circumstances:
5.1. Product/Service Defects: If the product/service is defective or does not meet its advertised description, we will be happy to offer a refund or exchange, subject to verification.
5.2. Legal Requirements: Refunds may also be provided if mandated by applicable consumer protection laws.
Please note that this refund policy is subject to change without prior notice. Any modifications will be effective immediately upon posting the updated policy on our website.
If you have any questions or need further clarification regarding our refund policy, please do not hesitate to contact our customer support team. We are here to assist you.