All Pumpkin Bear products come with a 1-Year Local Limited Warranty, starting from the original date of purchase as stated on the receipt or order record.

Customers may extend the warranty coverage to 2 Years by completing the warranty registration within 30 days from the original date of purchase.

The extended 2-Year Local Limited Warranty is calculated from the original date of purchase.

Warranty Registration Form: https://pumpkin-bear.com/pages/warranty

Eligibility & Purchase Channel

This local warranty applies only to Pumpkin Bear products purchased through Pumpkin Bear’s official channels or authorised sellers.

Products purchased from overseas sellers, unauthorised sellers, or counterfeit sources are not eligible for local warranty coverage.

What Is Covered

This warranty covers manufacturing defects, including:

• Zipper malfunctions not caused by misuse or excessive force
• Buckle or clip defects
• Strap or stitching defects

What Is Not Covered

This warranty does not cover:

• Normal wear and tear from regular use
• Damage caused by misuse, overloading, or improper handling
• Accidental damage, cuts, or water exposure
• Modifications or repairs carried out by third parties
• Cosmetic changes due to long-term use
• Products purchased from unauthorised or overseas sellers

How to Submit a Warranty Claim

Please contact Pumpkin Bear Customer Support via email so we can review your case and guide you on the next steps.

Email: hello@pumpkin-bear.com

Processing Time

Review & approval: Within 1-3 working days
Resolution processing: Approximately 3-14 working days
Estimated total timeframe: Up to 5-20 working days

Timelines may vary depending on the nature of the case and availability of replacement parts.

Warranty Resolution

If a warranty claim is approved, an appropriate solution will be provided based on our assessment, which may include:

• Repair service or replacement of the affected part
• Replacement of the product, where applicable

The appropriate resolution will be determined on a case-by-case basis following inspection and assessment.

Shipping Arrangement

Once a warranty claim has been approved:

• The customer is responsible for shipping or returning the product to Pumpkin Bear, where applicable.
• The cost of shipping the repaired or replacement item back to the customer will be borne by Pumpkin Bear.
• Detailed return and shipping instructions will be provided after the claim has been approved.

Important Notes

• Warranty coverage begins from the original date of purchase.
• All Pumpkin Bear products include a 1-Year Local Limited Warranty by default.
• To extend the warranty to 2 Years, warranty registration must be successfully completed within 30 days from the original date of purchase.
• Registrations submitted after the 30-day registration period will not qualify for the extended warranty.
• The extended 2-Year Local Limited Warranty is calculated from the original date of purchase.
• Each warranty claim is assessed individually.
• Any replacement or repair provided under warranty does not reset or extend the original warranty period.
• Proof of purchase may be required when submitting a warranty claim.
• Pumpkin Bear reserves the right to make the final decision on all warranty claims based on inspection and assessment results.